FinchQ needs sufficient recent information before it can calculate these wellness summaries.

Confirm that you have completed onboarding and granted FinchQ permission to read the requested information from Apple Health. Newly installed apps or devices may need additional time to collect and synchronize information.

Open Apple Health to confirm that recent movement and activity information is available, then reopen FinchQ. Restarting your iPhone and Apple Watch may also help if information remains unavailable.

FinchQ can display only information that is available through Apple Health or information you choose to enter.

Some measurements may take time to synchronize between your Apple Watch, iPhone, Apple Health, and FinchQ. Keep your devices charged, connected, and near one another.

Open Apple Health to confirm that the expected information is present. Then reopen FinchQ. A brief delay does not necessarily indicate a problem with your devices or the app.

Confirm that:

• Your Apple Watch is paired with your iPhone.

• The FinchQ Apple Watch app is installed.

• Bluetooth and Wi-Fi are enabled.

• Both devices are near one another.

• FinchQ has the requested Apple Health permissions.

Open FinchQ on both your iPhone and Apple Watch. If information still does not update, restart both devices and try again.

Some FinchQ features also require recent Apple Health information before results become available.

Make sure your iPhone has an internet connection and is signed in to the Apple Account associated with the subscription or purchase.

Open the Premium screen in FinchQ and use Restore Purchases when available. Allow a short period for FinchQ to confirm your current access.

If the issue continues, contact FinchQ Support and include your FinchQ version, iPhone model, iOS version, and the exact wording of any message shown in the app.

Do not send your Apple Account password, payment information, or verification codes.

Q requires an internet connection. Its availability may also depend on your current FinchQ access and applicable usage limits.

Check the message shown in FinchQ. It may explain whether Q is temporarily unavailable, a usage limit has been reached, or Premium access is required.

Confirm that your internet connection is working, then close and reopen FinchQ. Contact FinchQ Support if no explanation appears and the problem continues.

FinchQ provides an iPhone experience with an Apple Watch companion.

Some features require a compatible Apple Watch and available information from Apple Health. Other FinchQ features may remain available on iPhone without an Apple Watch.

Feature availability can vary according to your devices, permissions, available health information, subscription access, and operating-system versions.