TERMS OF SERVICE

Terms of Service

These Terms describe the rules for using FinchQ and its connected services, including important information about health and wellness features, Q, safety-related features, Premium access, and subscriptions.

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Terms of Service

Last updated: September 12, 2026

1. Introduction

Welcome to FinchQ.

FinchQ is a health and wellness application for iPhone, iPad, and Apple Watch developed by Tightwire, Inc. (“Tightwire,” “FinchQ,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your use of the FinchQ application, FinchQ-connected services, and related services provided by Tightwire.

Please read these Terms carefully. By downloading, accessing, or using FinchQ, or by accepting these Terms within the application, you agree to be bound by them.

If you do not agree to these Terms, do not use FinchQ.

Our Privacy Policy describes how information is processed when you use FinchQ and is incorporated into these Terms by reference.

2. Apple Terms and Application License

FinchQ is distributed through Apple’s App Store.

Your acquisition and use of the FinchQ application are also subject to applicable Apple terms, including Apple’s Media Services Terms and Conditions and the applicable Licensed Application End User License Agreement.

Unless Tightwire provides a separate Custom EULA through Apple, your license to use the FinchQ application is governed by Apple’s Standard Licensed Application End User License Agreement (EULA).

These Terms supplement applicable Apple terms with respect to FinchQ features and services provided by Tightwire.

If these Terms conflict with a mandatory Apple term governing your acquisition or license of the application, the applicable Apple term controls to the extent of that conflict.

3. Eligibility

FinchQ is intended for adults.

You must be at least 18 years old, or the age of legal majority where you live if higher, to independently agree to these Terms.

You may use FinchQ only where the application and applicable services are legally available to you.

FinchQ does not require a traditional Tightwire account for ordinary use. Certain features may rely on an app-generated identifier, Apple services, device permissions, or connected Tightwire services.

4. Health and Wellness Information

FinchQ is designed to help you better understand information and patterns related to your function, movement, activity, heart health, recovery, and other aspects of wellness.

FinchQ may use selected information available through Apple Health, information you enter, information generated by supported Apple devices, and other information available to supported FinchQ features.

Individual measurements are only pieces of a larger picture. They may vary because of many factors, including device availability, how and when information was collected, activity, environment, daily circumstances, and other factors.

FinchQ does not guarantee that any particular measurement, calculation, trend, score, comparison, report, alert, or other information is complete, current, or error-free.

5. FinchQ Is Not Medical Care

FinchQ is a health and wellness application. It is not a medical device and is not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.

Information provided through FinchQ is intended for general wellness and informational purposes.

FinchQ does not provide medical diagnosis or treatment and does not establish a physician-patient, therapist-patient, clinician-patient, or other professional healthcare relationship between you and Tightwire, its founders, employees, contractors, service providers, or Q.

Do not rely on FinchQ as a substitute for professional medical advice, diagnosis, treatment, rehabilitation, or clinical assessment.

Always seek appropriate advice from a qualified healthcare professional regarding questions about your health, symptoms, medical conditions, treatment, exercise, or other healthcare decisions.

Do not disregard professional medical advice or delay seeking care because of information provided by FinchQ.

6. FinchQ Score, FinchQ Functional Age™, and Other Insights

FinchQ may provide wellness-oriented calculations, summaries, comparisons, estimates, trends, and insights.

FinchQ Score

The FinchQ Score summarizes selected information available to FinchQ. It is intended to provide a simplified wellness view of selected aspects of function.

It is not a clinical score, diagnosis, medical assessment, or prediction of future health.

FinchQ Functional Age™

FinchQ Functional Age™ estimates how your walking-based physical function compares with age- and sex-related reference patterns. In the current version of FinchQ, Functional Age is based on your usual walking speed measured over time.

FinchQ Functional Age™ is a wellness estimate. It is not your biological age, cellular age, medical age, overall health, life expectancy, diagnosis, or prediction of future health.

Personal norms, trends, and reference information

FinchQ may compare current information with your prior information, personal norms, or selected reference information.

Reference ranges and comparisons are intended to provide context and should not be interpreted as a determination that any particular result is normal, abnormal, healthy, unhealthy, safe, or unsafe for you personally.

7. Fall Risk Estimation and Safety Information

FinchQ may provide fall-risk context, fall-related information, or other safety-oriented wellness features.

FinchQ cannot predict whether or when you will fall.

A fall-risk estimate or related trend is not a clinical fall-risk assessment and should not be relied upon to determine whether you are safe to walk, exercise, remain alone, or perform any activity.

Falls and fall risk can be influenced by many circumstances that FinchQ cannot observe or evaluate.

Consult an appropriate healthcare professional if you are concerned about falls, balance, weakness, dizziness, walking difficulty, or other safety issues.

8. FinchQ Is Not an Emergency or Medical-Alert Service

FinchQ is not an emergency-response service, personal emergency response system (PERS), professional monitoring service, or replacement for 911 or other emergency services.

Do not rely on FinchQ to detect every fall, medical emergency, or dangerous condition.

Do not rely on FinchQ, Apple Watch, My People, push notifications, text messages, or any other connected FinchQ feature as your sole means of obtaining emergency assistance.

Fall-related and safety-related features may depend on factors outside Tightwire’s control, including:

  • Compatible Apple hardware

  • Apple software and frameworks

  • Device settings and permissions

  • Whether a device is being worn or carried

  • Battery level

  • Bluetooth, cellular, Wi-Fi, or internet connectivity

  • Location availability

  • Notification settings

  • Third-party services

  • Telephone carrier availability

  • Correct contact information

  • Recipient availability

Messages or notifications may be delayed, fail to send, fail to arrive, or not be seen or acted upon by the intended recipient.

If you believe you are experiencing an emergency, call 911 or the applicable emergency service for your location.

9. Q

Q is FinchQ’s plain-language assistant.

You may use Q to ask questions about FinchQ information and obtain general explanations and wellness-oriented information.

Q uses artificial intelligence and may generate information that is incorrect, incomplete, outdated, misleading, or inappropriate for your circumstances.

Do not rely on Q for medical diagnosis, medical treatment, emergency decisions, medication decisions, or other decisions requiring professional clinical judgment.

You are responsible for evaluating Q’s responses before relying upon or acting on them.

Where appropriate, consult a qualified healthcare professional.

Do not submit passwords, payment-card information, government identification numbers, complete medical records, or other information that you do not want transmitted for Q processing.

Use of Q is also subject to applicable usage limits and service availability.

Tightwire may limit, suspend, or modify access to Q where reasonably necessary for service capacity, security, abuse prevention, product operation, or compliance with applicable requirements.

10. Pace Coach and Activity Features

Pace Coach and other movement or activity features are wellness tools.

Any cadence, pace, movement suggestion, target, prompt, or related information provided by FinchQ is not individualized medical, rehabilitation, or exercise prescription.

You are responsible for deciding whether an activity is appropriate for you.

Stop an activity and seek appropriate assistance if you experience pain, dizziness, shortness of breath, chest discomfort, unusual weakness, instability, or other concerning symptoms.

Consult a qualified healthcare professional before beginning or materially changing an exercise or activity program when appropriate for your circumstances.

11. Apple Health and Device Information

FinchQ may request access to selected information through Apple Health and other Apple frameworks.

You choose which permissions to grant.

Some FinchQ features require particular information to be available. If permission is denied, revoked, unavailable, incomplete, or unsupported by your device, those FinchQ features may provide limited information or may not function.

You are responsible for information you manually enter into FinchQ and for maintaining accurate information in services and devices under your control.

Tightwire does not control the operation, accuracy, availability, or future functionality of Apple Health, iPhone, Apple Watch, iPad, watchOS, iOS, iPadOS, or other third-party platforms and services.

12. Apple Watch

You can use portions of FinchQ without Apple Watch, but FinchQ is designed to work best with a compatible Apple Watch.

Apple Watch can make additional activity, heart, workout, recovery, and other supported information available to FinchQ through Apple Health and related Apple frameworks.

Some FinchQ features require a compatible Apple Watch and will not be available without one.

Compatible devices, available data types, Apple functionality, and FinchQ features may change over time.

13. My People

My People allows you to invite people you choose to participate in selected FinchQ communication features.

You are responsible for:

  • Selecting appropriate recipients

  • Providing accurate contact information

  • Having authority to provide contact information to FinchQ

  • Choosing what information you share

  • Reviewing recipients before sending information

A person’s inclusion in My People does not make that person a professional caregiver, emergency responder, healthcare provider, or person legally responsible for monitoring you.

Tightwire does not guarantee that a My People recipient will receive, read, understand, or respond to an invitation, text message, check-in, fall-related communication, or other supported communication.

Recipients may opt out of applicable text messaging.

14. My Doctors, Reports, and Sharing

FinchQ may allow you to organize selected information and create reports for your own use or for sharing with family members, caregivers, healthcare professionals, or others.

You decide whether to share a report and with whom.

Before sharing, review both the information and the intended recipient.

Once information is sent or shared outside FinchQ, Tightwire cannot control how the recipient stores, uses, redistributes, or protects it.

Reports generated by FinchQ are informational wellness reports and are not medical records prepared or certified by a healthcare professional.

15. FinchQ Free and Included Premium Access

FinchQ may provide different levels of access, including FinchQ Free and FinchQ Premium.

New eligible users may receive an included period of FinchQ Premium access.

The initial 30-day FinchQ Premium period does not automatically begin a paid subscription and does not automatically convert into a paid subscription when it ends.

When the included Premium period ends, applicable FinchQ Free features remain available.

You must affirmatively choose to purchase FinchQ Premium if you wish to continue using features that require a paid Premium subscription.

Eligibility for promotional or included access may be limited and may not be available repeatedly to the same user or installation.

16. FinchQ Premium Subscription

If you choose FinchQ Premium after your included access period, the subscription is purchased through Apple’s in-app purchase system.

The price, billing period, applicable taxes, and other purchase terms shown by Apple at the time of purchase control your transaction.

FinchQ Premium is currently offered as a monthly subscription where available.

Once you affirmatively purchase an Apple auto-renewable subscription, it renews according to Apple’s applicable subscription terms until cancelled.

You can manage or cancel an active subscription through your Apple Account subscription settings.

Cancellation stops future renewal but generally does not remove access already purchased for the current paid subscription period, subject to Apple’s applicable terms.

Tightwire does not receive or store your complete payment-card information.

17. Pricing and Changes to Premium

FinchQ Premium is currently offered in the United States at $9.99 per month, subject to the price displayed by Apple at the time of purchase.

Prices, Premium features, Free features, promotional periods, and available subscription offerings may change.

If the price of an Apple auto-renewable subscription changes, notice and any consent required for continued renewal are handled according to Apple’s applicable requirements.

We will not retroactively charge you for a period during which you did not affirmatively purchase a paid FinchQ subscription.

18. Refunds and Billing

Apple processes FinchQ App Store purchases and subscription billing.

Requests for refunds for App Store purchases are handled under Apple’s applicable refund processes and policies.

Tightwire cannot directly issue an App Store refund where Apple is the merchant or payment processor for the transaction.

If you experience an entitlement or restoration problem within FinchQ, contact FinchQ Support.

19. Privacy

Your use of FinchQ is subject to our Privacy Policy.

The Privacy Policy explains, among other things:

  • Information processed locally on your devices

  • Apple Health permissions

  • Connected FinchQ services

  • Q

  • My People and messaging

  • Push notifications

  • Location

  • Service providers

  • Retention

  • Consumer health data rights

  • Privacy and deletion requests

FinchQ does not display third-party advertising and does not sell your personal information or consumer health data.

20. User Responsibilities

You agree to use FinchQ lawfully and responsibly.

You may not:

  • Use FinchQ for unlawful, fraudulent, abusive, or deceptive purposes

  • Attempt to gain unauthorized access to FinchQ systems or services

  • Circumvent usage, subscription, recipient, messaging, or security limits

  • Interfere with the operation or security of FinchQ

  • Introduce malicious code or attempt to compromise FinchQ infrastructure

  • Reverse engineer, decompile, disassemble, or attempt to derive FinchQ source code except where applicable law expressly permits it

  • Scrape, copy, reproduce, resell, or commercially exploit FinchQ or its content without permission

  • Impersonate another person

  • Use FinchQ to harass, threaten, deceive, or harm another person

  • Use My People or messaging features to send unwanted, unlawful, fraudulent, or abusive communications

  • Misrepresent FinchQ information as a professional clinical diagnosis or certified medical record

21. Intellectual Property

FinchQ, including its software, design, interfaces, graphics, text, logos, trademarks, audiovisual materials, reports, proprietary calculations, and other content created by Tightwire, is owned by Tightwire or its licensors and is protected by applicable intellectual-property laws.

Except for the limited rights necessary to use FinchQ as intended, no ownership right in FinchQ or Tightwire intellectual property is transferred to you.

“FinchQ,” associated branding, logos, and other Tightwire marks may not be used without authorization.

Information that originates from you remains yours, subject to the limited rights required for Tightwire and its service providers to process that information to provide features you request.

22. Third-Party Services

FinchQ relies on or interacts with third-party platforms and service providers.

These may include services provided by:

  • Apple

  • Amazon Web Services

  • OpenAI

  • Twilio

  • OneSignal

  • Squarespace

  • Telecommunications providers

  • Other services necessary to provide a feature you use

Third-party services may have their own terms, privacy policies, technical limitations, outages, eligibility rules, and availability.

Tightwire is not responsible for a third party’s independent service, acts, omissions, content, or policies except to the extent required by applicable law.

23. Availability and Changes to FinchQ

We work to keep FinchQ available and useful, but we do not guarantee uninterrupted or error-free operation.

Features may occasionally be unavailable because of:

  • Maintenance

  • Software updates

  • Device compatibility

  • Apple platform changes

  • Network conditions

  • Third-party service availability

  • Security issues

  • Technical failures

  • Legal or regulatory requirements

  • Circumstances outside Tightwire’s reasonable control

We may add, modify, suspend, limit, or discontinue FinchQ features when reasonably necessary.

Where a change materially affects a paid service, we will handle the change consistent with applicable law and Apple requirements.

24. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FINCHQ AND TIGHTWIRE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TIGHTWIRE DISCLAIMS WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AVAILABILITY, QUIET ENJOYMENT, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.

TIGHTWIRE DOES NOT WARRANT THAT:

  • FINCHQ WILL BE UNINTERRUPTED OR ERROR-FREE

  • ALL INFORMATION WILL BE COMPLETE OR ACCURATE

  • ALL FALLS OR SAFETY EVENTS WILL BE DETECTED

  • ANY MESSAGE OR NOTIFICATION WILL BE DELIVERED

  • A RECIPIENT WILL RESPOND

  • A FINCHQ SCORE, FINCHQ FUNCTIONAL AGE™, FALL-RISK ESTIMATE, Q RESPONSE, TREND, REPORT, OR OTHER INSIGHT WILL ACCURATELY DESCRIBE YOUR HEALTH OR PREDICT A FUTURE EVENT

  • FINCHQ WILL MEET EVERY USER’S INDIVIDUAL NEEDS

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THESE DISCLAIMERS MAY NOT APPLY TO YOU.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TIGHTWIRE, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO FINCHQ OR THESE TERMS, INCLUDING LOSS OF DATA, LOSS OF REVENUE, LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS ARISING FROM RELIANCE ON INFORMATION PROVIDED THROUGH FINCHQ.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

SOME STATES, COUNTRIES, OR JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME LIMITATIONS MAY NOT APPLY TO YOU.

26. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Tightwire, its officers, directors, employees, affiliates, and agents from claims, liabilities, damages, losses, and reasonable expenses arising from:

  • Your unlawful use of FinchQ

  • Your material violation of these Terms

  • Your infringement of another person’s rights

  • Information or communications you intentionally provide or send through FinchQ in violation of law or without required authorization

Tightwire reserves the right to control the defense of a matter subject to indemnification, and you agree to reasonably cooperate.

27. Suspension and Termination

You may stop using FinchQ at any time.

You may cancel an active Premium subscription through Apple’s subscription-management system.

Deleting FinchQ from your device does not by itself cancel an Apple subscription.

Tightwire may suspend or restrict access to connected FinchQ services where reasonably necessary because of:

  • Material violation of these Terms

  • Fraud or abuse

  • Security concerns

  • Harm to other users or third parties

  • Unlawful activity

  • Failure to maintain a valid paid entitlement for Premium-only services

  • Legal requirements

Where reasonably appropriate, we will attempt to provide notice.

Provisions that by their nature should survive termination remain effective, including provisions concerning intellectual property, disclaimers, limitations of liability, disputes, and accrued rights.

28. Changes to These Terms

We may update these Terms as FinchQ, our services, applicable law, or our business practices change.

The Last updated date at the top will identify the current version.

Where a material change requires additional notice or consent, we will provide it through an appropriate method, which may include FinchQ, our website, or another available communication method.

Your continued use of FinchQ following an effective update constitutes acceptance to the extent permitted by applicable law.

If you do not agree with revised Terms, you should discontinue use of FinchQ.

29. Informal Dispute Resolution

Before initiating formal legal proceedings concerning FinchQ or these Terms, you and Tightwire agree to attempt in good faith to resolve the dispute informally, except where applicable law does not permit this requirement.

Send a written description of the dispute to:

support@iwantfinch.com

Subject:

Legal Dispute Notice

Include sufficient information for us to understand the issue and how you believe it should be resolved.

If the dispute has not been resolved within 30 days after receipt of a complete notice, either party may pursue an available formal remedy.

30. Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for disputes described under “Exceptions to Arbitration,” and except where applicable law does not permit mandatory arbitration, disputes arising out of or relating to FinchQ, these Terms, or Tightwire services will be resolved by binding individual arbitration rather than in court.

Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and Mediation Procedures then in effect, as applicable to the dispute.

The arbitration will be conducted by a neutral arbitrator.

The arbitrator may award the same individual remedies that would be available in court to the extent authorized by applicable law.

Exceptions to arbitration

Either party may:

  • Bring an individual claim that qualifies for small claims court

  • Seek appropriate judicial relief concerning infringement or misuse of intellectual-property rights

  • Seek emergency or provisional relief where permitted by applicable law

Nothing in this section prevents a consumer from exercising rights that applicable law makes non-waivable.

31. Individual Proceedings and Class-Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND TIGHTWIRE AGREE THAT CLAIMS WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION.

An arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that individual party’s claim, except where applicable law requires otherwise.

If applicable law prohibits enforcement of this provision with respect to a particular claim or remedy, that claim or remedy will be handled as required by law.

32. Governing Law

Except where applicable consumer law requires otherwise, these Terms and any dispute arising out of or relating to FinchQ, these Terms, or Tightwire’s services will be governed by the laws of the State of Florida, without regard to conflict-of-law principles.

The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions in these Terms to the extent applicable. Federal substantive arbitration law applies to arbitration agreements governed by the FAA, including when enforcement occurs in state court.

Nothing in these Terms deprives you of mandatory consumer protections that apply to you under the laws of your state, country, or place of residence.

For disputes that are not subject to arbitration and are not eligible for small claims court, jurisdiction and venue will lie in the appropriate state or federal courts serving Hillsborough County, Florida, except where applicable law requires otherwise.

33. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will remain in effect.

34. No Waiver

A failure by Tightwire to enforce a provision of these Terms does not waive our right to enforce that provision or another provision later.

35. Entire Agreement

These Terms, together with our Privacy Policy and applicable Apple terms, constitute the agreement governing your use of FinchQ services, except where additional terms are expressly presented for a particular service.

36. Contact

Questions about these Terms may be directed to:

Tightwire, Inc.
support@iwantfinch.com

FinchQ is a product of Tightwire, Inc.

© 2026 Tightwire, Inc. All rights reserved.